PMO & Delivery Operations Specialist

Governance, frameworks & operating models for predictable delivery

I specialise in designing and embedding PMO and delivery operations frameworks that help organisations deliver change predictably, transparently, and at pace.

My background as a hands-on programme and project manager allows me to build governance that works in practice — lightweight, tool-integrated, and aligned to how teams actually deliver.

Since 2018, I’ve operated in PMO-aligned and delivery-operations roles, setting up portfolio reporting, governance cadence, dependency management, and executive dashboards that improve decision-making while reducing reporting overhead.

PMO Professional Experience

Virgin Media O2 — Delivery Governance & PMO Enablement
2025 - Present

  • Established delivery governance across a complex, multi-workstream programme

  • Introduced roadmap controls, dependency tracking, RAID management, and exec reporting

  • Supported financial governance and production readiness assurance

Board Intelligence - Delivery Operations & Reporting Frameworks
2022 - 2024

  • Designed and embedded delivery governance during organisational change

  • Implemented Jira & Confluence dashboards reducing reporting overhead by up to 50%

Product Madness / Derivco — PMO-Aligned Delivery
2021 - 2022

  • Portfolio-level reporting and prioritisation across global delivery teams

  • Unified delivery views to support senior decision-making

Signature Delivery Frameworks

Across multiple organisations, I’ve designed and implemented repeatable PMO and delivery governance frameworks tailored to organisational maturity, tooling, and scale.

Outcomes achieved:

  • 25–50% reduction in reporting and meeting overhead

  • Improved delivery predictability and estimate accuracy

  • Clear portfolio-level visibility for senior leadership

  • Frameworks still in use post-engagement

PMO & Delivery Ops capabilities

PMO & Governance

  • PMO setup and maturity uplift (project, programme, portfolio)

  • Governance models, assurance, and reporting cadence

  • RAID ownership, dependency mapping, critical-path visibility

Delivery Operations & Ways of Working

  • Agile, hybrid & waterfall delivery models

  • Delivery operating model design

  • Prioritisation, capacity & throughput management

Reporting, Tooling & Automation

  • Jira & Confluence integration and templating

  • Executive dashboards & single-source-of-truth reporting

  • Automation to reduce manual reporting and meeting overhead

  • Project Management Professional (PMP)® - PMI (2018)

  • Certified ScrumMaster (CSM)® - Scrum Alliance (2017)

  • Generative AI Overview for Project Managers - PMI (2025)

  • Azure Fundamentals - Microsoft (2020) | ID: 989873744

  • CompTIA IT+ - CompTIA (2022)

  • Bachelor of Commerce: Law & Management - University of South Africa (2008 - 2011)

Contact Me

Available for outside-IR35 PMO and Delivery Operations contract roles, supporting transformation offices, portfolios, and complex change initiatives.